Why peri11 requires account verification
Know Your Customer (KYC) regulations are part of how financial platforms stay compliant with anti-money-laundering rules in every jurisdiction we operate. When you verify your account on peri11, you're not just unlocking access to games—you're confirming that you're a real person, that your identity matches your payment methods, and that we can contact you if needed.
This verification protects you too. It prevents unauthorized users from accessing your account, and it ensures that when you withdraw funds, they go to an account that's genuinely yours. Without verification, we can't process withdrawals—it's not a peri11 rule alone, it's a standard across all regulated platforms.
The four verification levels
peri11 uses a tiered verification approach:
- Email verification: You confirm ownership of your email address by clicking a link we send you. This happens automatically when you sign up.
- Basic KYC: You provide your full name, date of birth, and ID number. This unlocks small deposits and limited betting.
- Full KYC: You upload a photo of your ID and proof of address. This unlocks withdrawals and full access to all games.
- Enhanced verification: For certain transactions or accounts flagged by our compliance team, we may request additional documents or a video call to confirm identity.
Most users only need to complete email and full KYC to access everything peri11 offers. Enhanced verification is rare and only required in specific circumstances.
Step-by-step verification on mobile
Open peri11 on your Android device or iOS browser, navigate to Account Settings, and tap Verify Account. You'll see a checklist of required documents. Upload clear photos of each document using your phone's camera—make sure lighting is good and text is readable.
Our system flags documents for review automatically. You'll receive an email when verification is complete, usually within one business day.
Documents you'll need for peri11 verification
Different documents are required depending on your location and the level of verification. Here's what we typically ask for:
Identity documents
We accept any government-issued photo ID. Choose one:
- National identity card (KTP — Kartu Tanda Penduduk)
- Passport
- Driver's license
- Military ID card
When you upload your ID on mobile, make sure the photo is clear, all four corners are visible, and text isn't blurred. Our system uses optical character recognition to extract your name and ID number, so a sharp image helps us process your verification faster.
Proof of address
We need to confirm where you live. We accept:
- Recent utility bill (electricity, water, or internet invoice dated within the past three months)
- Bank statement from your account
- Government letter or official document showing your name and address
Your name and address on this document must match the information you provided during account setup. If you've recently moved, an older document may be rejected—make sure your proof of address is current.
The verification timeline
Once you submit your documents through peri11, our verification team reviews them in standard business timeframe. You'll see your verification status in your account dashboard on both mobile and desktop. Statuses include:
- Pending: We've received your documents and they're in the queue for review.
- Under review: Our team is examining your submission. If we need clarification, we'll email you.
- Approved: Verification is complete. You now have full access to peri11.
- Rejected: Your documents didn't meet our requirements. We'll explain why and ask you to resubmit.
If your submission is rejected, don't worry—it's often due to image quality or information mismatch. Review our feedback, take clearer photos or correct the information, and resubmit. Most resubmissions are approved on the second attempt.
What happens after verification
Once your account is verified, several features unlock:
- Deposits: You can fund your account using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers (mobile banking, local payment, online payment, e-wallet).
- Withdrawals: Your withdrawal requests are processed during standard review windows, with funds returning to your original payment method.
- Full game access: You can play Liga 1 sportsbook markets, live-dealer tables, slot games, and esports markets without limits.
- Account security: You can enable two-factor authentication for added protection.
- Support priority: Our support team can access your verified details if you need help with transactions or account issues.
Verification isn't a barrier—it's the gateway to a fully secure, fully functional peri11 account where you can enjoy every feature with confidence.
Verification and payment methods
Your payment method is tied to your verification level. Once you're fully verified, you can link multiple payment methods to your peri11 account. When you withdraw, funds go back to the method you originally used to deposit—if you funded your account via mobile banking, your withdrawal returns to local payment automatically.
This matching requirement protects you from unauthorized transfers. It also means you can't use someone else's payment method to deposit and then withdraw to your own account—a safeguard that's standard across all regulated platforms.
Multi-device account access
Your peri11 account is the same whether you access it on Android, iOS, or desktop. Your verification status syncs across all devices—verify once, and you're verified everywhere. Payment methods, account balance, and transaction history all appear consistently.
When you log in from a new device, we may ask you to confirm your identity via email or two-factor authentication. This extra step protects your account from unauthorized access.
Troubleshooting common verification issues
If your verification is rejected or stalls, here are the most common reasons and how to fix them:
- Blurry or dark photos: Retake your documents in good natural light. Hold your phone steady and photograph documents straight-on, not at an angle.
- Name mismatch: Ensure the name on your ID exactly matches the name you used when signing up to peri11. If your name has changed, contact support.
- Address mismatch: The address on your proof-of-address document must match your account profile. If you've moved, update your account address first.
- Expired documents: Ensure your proof of address is dated within the past three months. Older documents may be rejected.
- Missing information: If corners of your ID are cut off in the photo, or if text isn't visible, resubmit with a clearer image.
If you've resubmitted multiple times and still have issues, reach out to our support team through the in-app help section. They can review your specific case and provide guidance on what documents to submit.
Verification during holidays and busy periods
During major holidays like Idul Fitri and Idul Adha, or around sporting events like Piala Indonesia or Piala AFF, our verification team may experience higher request volumes. Submissions may take longer to review, but we continue processing them in order.
If you need to verify your account urgently, try submitting during off-peak hours (weekday mornings are usually quieter). Always ensure your documents are clear and complete to avoid rejection and resubmission delays.